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Glenda Sharp email: glenda@sharpthinking.com |
Qualifications and Skills:
Systems Administration Home and Office
Windows XP, Windows 2000 Server, Windows 2000 network administration,
UNIX, Windows 95,
Windows 98, Mac OS, Network Security, NIS, DNS, LAN, NFS, Solaris,
SunOS, IRIX, AIX, OSF, HPUX, and others.
Office Skills
Microsoft products: Word, Excel, Access, FrontPage, Outlook; Quick Books
IBM Lotus products: Word Pro, Lotus Notes, Lotus 1-2-3, Lotus Approach; client phone support
Hardware Support and Development
Specification, installation and updating of Desktop computing systems,
networking appliances, SOHO wireless. Developed High Speed Graphics backplane, CAD entry, prototyping regulatory
testing, fault analysis, Repair and installation of networked computer systems
from mainframe to laptop.
Freelance Writer
Copy for advertising, marketing collateral, the web, technical writing and documentation
Trainer and Course Developer
Copy for advertising, marketing collateral, the web, technical writing and documentation
Software Development
C, sh, csh, HTML, Sybase Open Client API, SQL,
4GL, Embedded SQL/C, Windows4GL, C++, Java, Clearcase, Perforce, jdb, adb, dbx,
sdb and debug, pascal, fortran, basic, Z80 assembly, OO and structured
methodologies
RDBMS DBA and Application Development
Sybase, Ingres, Informix, Encina, CICS, Top End, Tuxedo
Customer and Software Support
backline, OEM, VAR, strategic partners, direct user and engineering
triage
Certifications
NASD registered representative Series 7 and Series 66
ISSA Personal Trainer
Professional Experience:
Wells Fargo (06/2005-05/2006)
Licensed Personal Banker
NASD licensed, brokerage and banking account sales and service.
Self Employed
(1998--6/2005)
SOHO Technologist, Researcher, and Producer of Marketing Collateral
Specification, installation, and repair of home and office networked computing systems. Installation, training and problem resolution for home and office software, including virus removal and network security. Web research and resource specialist. Producer of creative marketing collateral for a variety of projects, including: web sites, brochures, catalogs, headlines, and taglines.
Sybase (3 years)
Senior Software Engineer
XA Development Group, Connectivity Products and Server Products
Development, sustaining, testing, and porting of the XA-Library and XA-Server
product group. Member of two to three person team responsible for the
middleware product that enabled the use of various X/Open XA compliant
transactions managers with the Sybase database engine.
Interactive Development Environments (1.5 years, 1994-1995)
Senior Support Engineer
Primary company wide contact for Sybase (SQL Server delivered as
part of StP product). Developed internal and external web pages. Member
engineering committees. Designed and wrote scripts for new product release and
utilities for support use. Provided support and training to customer base,
coworkers, and field engineers.
ASK, Ingres, Relational Technology (6 years, 1988-1994)
Senior Member Technical Staff
SMTS, Customer Services and Support, Backline Group Provided
technical expertise to staff of world wide CS organizations. Technical liaison
between development and support. Member compatibility library engineering
committee. Reviewed bug reports and knowledge base documents for accuracy and
completeness. Developed and conducted training for sales and support.
SMTS, OEM and Strategic Partner Support Provided
technical interface to Ingres development for, and technical assistance to
external (OEM) support organizations. Principal account managed: DEC,
Ultrix/SQL. Acted as primary interface between DEC engineering support groups
and Ingres engineering. Other accounts: SCO, Intergraph, Tandem, Data General,
Cray, Hewlett-Packard, Member product planning committee for Digital based
ports. Designed and delivered 1 week Ingres internals course to external
support organizations.
Customer Support, UNIX Group Supported Ingres customer base
on all Ingres products (RDBMS, STAR Distributed Database, Ingres Net, ABF,
SQL, QUEL, VIFRED, QBF, ISQL, IQUEL, Report Writer, VIGRAPH, and Embedded
pre-compilers for C, ADA FORTRAN, and COBOL. Primary developer of SH script
based server configuration tools for Ingres release 6. Support coordinator for
major rework of release 6.2.
PIXAR (6 years with Lucasfilm/Pixar, 1982-1988)
Associate Engineer
Member of hardware engineering team involved in development,
manufacturing, and regulatory testing for the Pixar Image Computer. Designed
and implemented manufacturing database (Informix). Supervised and trained
technical staff.
Lucasfilm
Principal Engineering Technician
Used and maintained in-house developed CAD system. Performed graphics
hardware test and maintenance. Built, tested, and maintained prototype
graphics hardware.
University of California San Francisco, Research and Development Lab (2
years, 1979-1982)
Principal Electronics Technician
Qantel Computers (1.5 years, 1978-1979)
Bench Technician
U.S. Navy (8.5 years, 1970-1978)
Cryptographic, Communications Technician
References: Available upon request.