Glenda Sharp
88 Surrey Lane
San Rafael, California 94903
Home: (415) 472-5757 email: glenda@sharpthinking.com   

 

Professional Experience:

         Self Employed  (1/99-present)
Freelance Writer (marketing copy and technical documentation)

Creating taglines, ads, web sites, and brochures; technical documentation, training manuals and courseware as specified.

         Sybase (1/96-1/99)
Software Engineer
Sybase Server development group, XA Development Project, including writing product white papers for marketing group.

         Interactive Development Environments (9/94-12/96)
Customer Support
Provided support and training to customer base and staff.. Designed and implemented original support web site.

         ASK, Ingres, Relational Technology (3/88-7/94)
Customer Support
 Provided support and training to customer base and staff. Wrote technical documentation, developed courseware, and taught variety of classes for staff, sales, marketing, and customers.

         LUCASFILM/PIXAR (5/82-2/88)
Associate Engineer
Pixar Image Computer development staff, member of trade show team, developer of manufacturing and sales and marketing database.

Qualifications and Skills:

         Freelance Writer  

         Web Development and Design

Microsoft Front Page, Macromedia Dreamweaver, Adobe Photoshop, QuarkXPress

         Office Skills  

Microsoft Office products; Adobe Acrobat, QuickBooks; IBM Lotus products; phone support

         Database Support and Development

Developed and maintained sales and marketing contact and customer support databases using Microsoft Access and other database products

         Trainer and Course Developer   

         Customer Support 

         Hardware and Software Development and Support

Education:

            College of Marin

University of Washington

Other writing and technical courses

  

References: Available upon request.