Glenda Sharp
6 Woodoaks Drive
San Rafael, California 94903
Phone: 415-472-5757  Cell: 415-472-5858


Qualifications and Skills:

Systems and Software Support (phone and on site); Implementation Analyst, Applications Specialist,
Philips iSite PACS (DICOM, HL7, RIS, HIS, multi-server/high-availability  petabyte+ storage); Pyxis dispensing systems;  Ingres and IDE:  backline, OEM, VAR, strategic partners, direct user and engineering triage

RDBMS DBA and Application Development
MS SQL Server; Sybase; Ingres, Informix, Encina, CICS, Top End, Tuxedo

Systems Administration Corporate, Office, and Home
Windows 2000-2003 Server; network admin, Windows 7, Windows XP; UNIX/Linux,  Mac OS, Network Security, TCP/IP, NIS, DNS, LAN, NFS, others

Software Development
C, sh, csh, HTML, Sybase Open Client API, SQL, 4GL, Embedded SQL/C, Windows4GL, C++, Java, Clearcase, Perforce, jdb, adb, dbx, sdb and debug, pascal, fortran, basic, Z80 assembly, OO and structured methodologies

Hardware Support and Development
Specification, installation, updating, and repair of computing systems from laptop to mainframe, networking appliances, WIFI.
Developed High Speed Graphics backplane, CAD entry, prototyping regulatory testing, fault analysis

NASD Series 7 and 66 registered representative (2005-2006)

Trainer and Course Developer

Created and delivered courseware for internal and external organizations.

Freelance Writer

Copy for advertising, marketing collateral, the web and documentation


Office Skills

Microsoft products: Word, Excel, Access, FrontPage, Outlook; Quick Books

IBM Lotus products: Word Pro, Lotus Notes, Lotus 1-2-3; client phone support


ISSA Certified Personal Trainer

Professional Experience:

Philips Patient Care and Clinical Informatics  (8/2011-present)
iSite PACS Technical support engineer
Provide technical support, analysis, and training to Health System PACS administrators, patient imaging professionals, and IT departments using the Philips iSite PACS, high speed, high availability servers and end user thick and thin clients.  (OS, network, very large DB, high availablilty storage, RIS, HIS, DICOM, and HL7 interfaces, integration, standards, and analysis)


Cardinal Health/Carefusion (11/2006-5/2011)
Applications Specialist, Implementation Analyst
In-hospital planning, installation including OS and database configuration, upgrades, and end user training for Pyxis group (hardware, software, including network and IT interface HIS): Pyxis MedStation, Pyxis CII Safe, Pyxis Connect.


Wells Fargo (06/2005-05/2006)
Licensed Personal Banker
NASD licensed, brokerage and banking account sales and service (Series 7 and 66 registered representative).


Self Employed (1/1999-6/2005)(5/2006-10/2006, present)
SOHO Technologist, Researcher, and Producer of Marketing Collateral

Specification, installation, and repair of home and office networked computing systems, including system configuration, virus removal and network security.   Web research and resource specialist for small businesses. Producer of creative marketing collateral for a variety of projects, including: web sites, brochures, catalogs, headlines, and taglines.

Sybase (3 years 1996-1999)
Senior Software Engineer
XA Development Group, Connectivity Products and Server Products
Development, sustaining, testing, and porting of the XA-Library and XA-Server product group. Member of two to three person team responsible for the middleware product that enabled the use of various X/Open XA compliant transactions managers with the Sybase database engine.

Interactive Development Environments (1.5 years, 1994-1995)
Senior Support Engineer
Primary company wide contact for Sybase (SQL Server delivered as part of StP product). Developed internal and external web pages. Member engineering committees. Designed and wrote scripts for new product release and utilities for support use. Provided support and training to customer base, coworkers, and field engineers.

ASK, Ingres, Relational Technology (6 years, 1988-1994)
Senior Member Technical Staff
SMTS, Customer Services and Support, Backline Group
Provided technical expertise to staff of world wide CS organizations. Technical liaison between development and support. Member compatibility library engineering committee. Reviewed bug reports and knowledge base documents for accuracy and completeness. Developed and conducted training for sales and support.
SMTS, OEM and Strategic Partner Support Provided technical interface to Ingres development for, and technical assistance to external (OEM) support organizations. Principal account managed: DEC, Ultrix/SQL. Acted as primary interface between DEC engineering support groups and Ingres engineering. Other accounts: SCO, Intergraph, Tandem, Data General, Cray, Hewlett-Packard, Member product planning committee for Digital based ports. Designed and delivered 1 week Ingres internals course to external support organizations.
Customer Support, UNIX Group Supported Ingres customer base on all Ingres products (RDBMS, STAR Distributed Database, Ingres Net, ABF, SQL, QUEL, VIFRED, QBF, ISQL, IQUEL, Report Writer, VIGRAPH, and Embedded pre-compilers for C, ADA FORTRAN, and COBOL. Primary developer of SH script based server configuration tools for Ingres release 6. Support coordinator for major rework of release 6.2.

PIXAR (6 years with Lucasfilm/Pixar, 1982-1988)
Associate Engineer
Member of hardware engineering team involved in development, manufacturing, and regulatory testing for the Pixar Image Computer. Designed and implemented manufacturing database (Informix). Supervised and trained technical staff.

Principal Engineering Technician
Used and maintained in-house developed CAD system.
Performed graphics hardware test and maintenance. Built, tested, and maintained prototype graphics hardware.

University of California San Francisco, Research and Development Lab (2 years, 1979-1982)
Principal Electronics Technician

Qantel Computers (1.5 years, 1978-1979)
Bench Technician

U.S. Navy (8.5 years, 1970-1978)
Cryptographic, Communications

References: Available upon request.