Glenda Sharp 88 Surrey Lane San Rafael

Glenda Sharp
88 Surrey Lane
San Rafael, California 94903
Home: (415) 472-5757 • Mobile: (415) 472-5858

email: glenda@sharpthinking.com

Qualifications and Skills:

Certifications:
NASD Series 7 and Series 66 Licenses (August 2005); ISSA certified personal trainer (April 2005)

Customer Service and Technical Support
Multi-tier, multi-platform, end user and corporate support, software and hardware

Software Development
C, scripting languages, HTML, Java, SCM and other development tools

Database Development, DBA, and Application Development

Systems Administration
Windows, MAC OS-X, UNIX, Linux, Networks.

Hardware Development and Support

Office Skills

Microsoft Word, Excel, Access, PowerPoint, FrontPage, Outlook; Adobe PhotoShop, Acrobat, Page Maker, Illustrator; Quark Express; Corel Draw, IBM Lotus products; Web development tools; phone support
Freelance Writer, Trainer, and Course Developer

Professional Experience:

Wells Fargo (6/2005-5/2006) Licensed Personal Banker

Sales and Support for banking and investment clients. Established and serviced both FDIC and SIPC insured accounts, consumer credit, retirement accounts, brokerage accounts, and initiated securities trades.

Sharp Thinking (1999-5/2005), Marketing Coordinator and Freelance Writer

Producer of marketing collateral and mailings, graphic design and copy for advertising, tradeshows, and the web, creation of marketing databases and surveys, technical writing and documentation

HR Block Tax Preparer (2004 tax season)

Sybase (1996-1999), Senior Software Engineer
XA Interface Development Group. C code maintenance and development.

Interactive Development Environments (1994-1995), Senior Support Engineer
Software support and training to customer base, coworkers, and field engineers.

ASK, Ingres, Relational Technology (1988-1994) Senior Member Technical Staff, Customer Services and Support, Backline Group UNIX Server and data warehouse specialist. Provided problem resolution and software technical expertise to staff of world wide customer support groups and OEMs. Technical liaison between development and support groups. Developed and conducted training for internal and external organizations.

PIXAR/Lucasfilm (1982-1988), Associate Engineer
Member engineering team that produced the Pixar Image Computer. Built, tested, and maintained prototype graphics hardware.

University of California San Francisco, R and D Lab (1980-1982) Principal Tech
Serviced and maintained medical, laboratory, and computing systems campus wide.

Qantel Computers (1978-1979) Computer Tech

U.S. Navy (1970-1978) Cryptographic Communications Tech

References: Available upon request.